Question 1

How much is delivery?

Accepted Answer

R150 flat on every order, anywhere we deliver. Orders over R900 ship free.

Question 2

How long does delivery take?

Accepted Answer

Two to five business days, depending on the courier and the day the order was placed. We don't promise a next-day window, because the courier sets the pace once your parcel leaves Cape Town.

Question 3

Do I need to be 21?

Accepted Answer

Yes, always. You must be 21 or older to order, and the driver will check a valid ID at the door before handing anything over. No ID, no delivery, no exceptions.

Question 4

How does delivery work if my order is from two different brands?

Accepted Answer

That's the point of Sur•Real. We collect from both houses and deliver everything in one trip, at one R150 delivery fee.

Question 5

Can I pay by card?

Accepted Answer

Yes. Choose card on delivery and the driver brings a card machine. You can also pay cash, or settle by instant EFT before dispatch.

Question 6

What if something is out of stock?

Accepted Answer

We only list what the houses have confirmed as available. Should an item sell out between your order and collection, we will contact you before dispatch to discuss a suitable replacement. If you would prefer not to substitute, we will refund that item in full. No questions asked.

Question 7

Where do you deliver to exactly?

Accepted Answer

Any residential or business address we can reach. We don't deliver to schools, public transport hubs or anywhere a minor could be present.

No mystery,
just the door

Questions, answered

Are you
twenty-one yet?

No mystery,just the door