Sur•Real sells cannabis products to adults aged 21 and over only. You must confirm your age to enter the site, and a valid ID must be presented to the driver at the moment of delivery.

If a valid ID cannot be produced, the delivery will be refused and no refund will be issued for the delivery fee. We do not deliver to any address where a minor may be present, including schools and school-adjacent addresses.

Sur•Real operates as a curated storefront and delivery service. Products are supplied by the independent houses listed on the site, currently Spacebound.vip and Nordicbloom.co.za, and are sold on their behalf at their recommended prices.

All orders are subject to stock availability and confirmation. We reserve the right to cancel an order and refund it in full where a product becomes unavailable between order and collection.

Prices are shown in South African Rand and include VAT where applicable. Delivery fees are shown separately at checkout.

We collect only what we need to deliver your order: your name, contact number, email address and delivery address. Order details are visible to our dispatch team and the driver assigned to your delivery.

We do not sell, rent or share your personal information with the brands for their own marketing. Contact details are used for order confirmation and delivery coordination.

Order records are retained for our accounting and legal obligations. You can request deletion of your contact details once the order is complete by contacting our team.

Sealed and unopened products may be returned within 24 hours of delivery. Cannabis flower, edibles, pre-rolls, vapes and concentrates cannot be returned once opened.

If something arrives damaged, incorrect or short, tell the driver or contact us within 24 hours and we'll make it right.